What do you want to do today?
video_library
Watch On Demand
auto_awesome_motion
Discover Series
person_search
Search KOLs
campaign
Meet our Ambassadors
group_work
Meet Societies
handshake
Meet Partners
video_library
OnDemand
auto_awesome_motion
Series
person_search
Faculty
campaign
Ambassa-
dors
group_work
Societies
handshake
Partners

Only logged in users can watch the content

Chat keyboard_arrow_down
Description keyboard_arrow_down
While technical skill and excellent decision-making are crucial to be a good surgeon, as you advance in the profession, communication becomes increasingly important. This program covers how to negotiate quickly over patient care when you disagree with a colleague in the OR. People’s “position” often hides their true interests. Using curiosity and respect to share and discover hidden interests is one path to great patient care and harmony on the operative team. How can we negotiate quickly and effectively at point of care?
  1. The Resilient Residents Resources Center Introduction – Dr. María Magdalena LLompart (Spain) and Dr. Erica Taylor (USA)
  2.  Introduction – Why negotiation at point of care? – Dr. Denise Gee and Dr. Jenny Rudolph
  3.  Understanding Conflict and Collaboration – Dr. Denise Gee and Dr. Jenny Rudolph
    1. Social Cognition - why it is hard to hear
    2. Resetting yourself to get curious
  4.  Understanding Negotiation: What’s beneath the surface? – Dr. Denise Gee and Dr. Jenny Rudolph
    1. Win-lose versus win-win
    2. "Interests" and "Positions"
  5.   Putting it into practice – Dr. Denise Gee and Dr. Jenny Rudolph
    Negotiating at point of care 
    1. The visible: What people say and do
    2. The invisible: What they are thinking
    3. Listening and collaborating under time pressure
  6.  Wrap up of main themes – Dr. Denise Gee and Dr. Jenny Rudolph
    Curiosity and respect – it’s not just “soft skills”
Faculty keyboard_arrow_down
Dr. Denise Gee MD, Massachusetts General Hospital, Department of Surgery, Vice Chair, Clinical Operations, Head of the Swallowing, Heartburn and Esophageal Disease Program, Surgical Director of the Mass General Weight Center, Associate Professor of Surgery, Harvard Medical School, USA General Surgery
Dr. Maria Magdalena Llompart MD Hospital Clinic of Barcelona. Medical Resident of General and Gastrointestinal Surgery, Spain. General Surgery
Dr. Jenny Rudolph PhD, FSSH, Massachusetts General Hospital, Department Anesthesia, Critical Care and Pain Medicine | Executive Director, Center for Medical Simulation | Assistant Professor of Anesthesia, Harvard Medical School, USA Anesthesiology
Dr. Erica Taylor MD, MBA, Orthopaedic Surgeon, Associate Chief Medical Officer of Diversity and Inclusion at Private Diagnostic Clinic, PLLC, Duke Health, USA Orthopedic Surgery
RESIDENTS ZONE keyboard_arrow_down
Related Content keyboard_arrow_down